Ndajee Privacy Policy — Your information is safe with us

1 Introduction

Ndajee is a trusted online gaming platform in Bangladesh that places the highest importance on player privacy. This privacy policy explains how we collect, use, and protect your personal information.

By registering on or using any service of the Ndajee platform, you agree to the terms of this privacy policy. We believe transparency is the best policy — everything you need to know about our data practices is right here.

This policy has been prepared in accordance with applicable laws in Bangladesh and international data protection standards. We review and update it regularly as needed.

2 What Information We Collect

Ndajee collects only the information that is strictly necessary. We believe collecting excessive data is a violation of user privacy. The table below outlines exactly what types of information we collect.

Sources of Data Collection

• Information you provide directly via the registration form.
• Technical data collected automatically while you use the platform.
• Information received from payment providers during transaction processing.
• Documents submitted during KYC verification.

3 How We Use Your Information

Ndajee uses your personal information solely for the specific purposes listed below. We never use your data for unrelated purposes.

• Account creation and management: For account registration, login, and profile management.
• Service Delivery: For processing gaming activity, deposits, withdrawals, and bonuses.
• Ensuring Security: To prevent fraud, money laundering, and unauthorised access.
• Customer Support: To resolve your complaints and issues.
• Legal obligations: To comply with applicable laws and regulations.
• Service Improvement: To enhance platform quality and user experience.
• Promotional Communications: To send you offers and updates, only with your consent.

We never share your data with advertisers or third-party marketers. Sending unsolicited promotional content to your inbox is against Ndajee's policy.

4 Data Sharing & Disclosure

Ndajee does not sell or rent your personal information to third parties. Data may be shared only in the limited circumstances outlined below.

Service Provider Partners

Ndajee works with a select group of trusted technology partners who help operate our platform — including payment processors, game providers, and security specialists. All partners are required to uphold the same privacy standards we do.

Legal Obligations

• Information may be disclosed pursuant to a court order or a valid request from a government authority.
• Regulatory authorities may be notified in cases of suspected money laundering or terrorist financing.
• Information may be used to protect the legitimate rights or property of Ndajee.

5 Cookies & Tracking Technologies

Ndajee's website and app use cookies and similar technologies to enhance your browsing experience and keep the platform running smoothly.

Cookie Types

• Essential Cookies: Required for login sessions and security; these cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To monitor and improve platform performance.
• Security Cookies: To prevent fraud and unauthorised access.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may limit access to some platform features.

6 Data Retention Period

Ndajee does not retain your data beyond what is necessary. Each category of information has a defined retention period.

• Account information — retained while the account is active and for up to 5 years after closure.
• Financial transaction records — retained for up to 7 years as required by law.
• KYC documents — retained for 5 years after verification and account closure.
• Gaming history — up to 3 years for active accounts.
• Technical logs (IP, session) — retained for up to 90 days.

Once the designated retention period expires, data is automatically and securely deleted or anonymised so that no individual can be identified.

7 Your Right to Privacy

You have full rights over your personal data at Ndajee. You may exercise any of the following rights at any time.

To exercise any of these rights, contact our support team. We typically respond within 30 business days.

8 Children's Privacy

Ndajee strictly prohibits providing services to anyone under 18. We never knowingly collect personal information from minors.

• Age verification is carried out at the time of registration.
• If we become aware that any child's data has been collected, it will be deleted immediately.
• Parents or guardians may submit requests regarding their child's information.
• Any account identified as belonging to a minor will be closed immediately.

9 Security Measures

Ndajee uses industry-leading security measures to protect your data. Our security framework is multi-layered and continuously updated.

• TLS/SSL Encryption: All data transfers are encrypted.
• Firewall Protection: Advanced firewall protection to prevent unauthorized access.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Regular reviews conducted by third-party specialists.
• Data Backup: Regular encrypted backups stored in a secure location.
• Staff Training: All staff receive regular training on data protection.

In the event of a data breach, we will notify all affected users within 72 hours and take the necessary steps to address it.

10 Policy Changes

Ndajee may update this privacy policy as needed. We will notify you before any significant changes take effect.

• For significant changes, a notice will be sent to your registered email address.
• A special notice will be displayed on the website.
• The effective date of the revised policy will be shown at the top of the page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We always strive to keep this policy written in plain, clear language so you can easily understand what we do with your information.

11 Contact Us

For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please contact our Data Protection team.

We take every request seriously and work to resolve it as quickly as possible. Your privacy is our priority.